Shipping Policy

Last Updated: July 1st, 2026

By placing an order with Volara, you acknowledge that you have read, understood, and agreed to the following shipping terms.

Processing Time

All orders require 1–4 business days for processing before shipment. Processing times do not include weekends or holidays.

Orders cannot be canceled, modified, or have their shipping address changed once processing has begun.

Estimated Delivery Times

Estimated delivery times begin after processing and are not guaranteed.

• United States: 7–20 business days

• Canada: 7–20 business days

• International: 10–30 business days

Delivery estimates are provided by carriers and are subject to change without notice.

Shipping Delays

Volara is not responsible for shipping delays caused by:

• Weather conditions

• Customs inspections

• Carrier delays

• Transportation disruptions

• High shipping volume

• Incorrect shipping information provided by the customer

• Any circumstance outside of our control

Shipping delays do not qualify an order for cancellation, refund, chargeback, or replacement.

Tracking

Tracking information is sent automatically once your order ships.

Tracking updates may take several business days to appear. This is normal and does not indicate that your package is lost.

Volara has no control over carrier tracking updates once a package has been accepted by the shipping carrier.

Incorrect Address

Customers are solely responsible for providing the correct shipping address.

If an incorrect address is entered and the order has already been processed or shipped, Volara is not responsible for lost packages, additional shipping fees, or failed deliveries.

If a package is returned due to an incorrect or incomplete address, the customer must pay any applicable reshipping fees before the order can be sent again.

Refused or Unclaimed Packages

If a customer refuses delivery or fails to collect a package from the carrier, any shipping charges, return shipping fees, customs charges, or carrier fees will be deducted from any eligible refund.

If the carrier destroys or abandons the package due to non-collection, no refund will be issued.

Delivered Packages

Once a carrier marks a package as Delivered, responsibility transfers to the customer.

Volara is not liable for packages that are stolen, misplaced, or missing after confirmed delivery by the carrier.

Customers should contact the shipping carrier directly regarding delivery disputes.

Customs & Import Duties

International customers are responsible for all customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country.

Failure to pay customs charges resulting in the package being refused or abandoned does not qualify for a refund.

Lost Packages

A package is not considered lost until the shipping carrier officially declares it lost.

Volara reserves the right to wait for the carrier's investigation before issuing any replacement or store credit.

Force Majeure

Volara shall not be held liable for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to natural disasters, war, strikes, pandemics, government actions, customs delays, carrier disruptions, or other force majeure events.

Chargebacks

Filing a chargeback for an order that is still within the stated processing or estimated delivery timeframe, or for delays outside of Volara's control, may be considered abuse of the payment system. Volara reserves the right to provide payment processors with all order records, tracking information, communications, and proof of fulfillment in response to any dispute.

Agreement

By placing an order with Volara, you acknowledge that you have read and agreed to this Shipping Policy. Volara reserves the right to modify this policy at any time without prior notice.