Return & Refund Policy

Last Updated: July 1st, 2026

By placing an order with Volara, you acknowledge that you have read, understood, and agreed to the following Return & Refund Policy.

All Sales Are Final

All sales are final.

Volara does not accept returns, exchanges, or refunds except where required by applicable law or as expressly stated in this policy.

Please carefully review your order before completing your purchase.

Order Cancellations

Orders begin processing immediately after they are placed.

Because of this:

• Orders cannot be canceled once submitted.

• Orders cannot be modified after checkout.

• Shipping addresses cannot be changed once processing has begun.

If an order has already entered fulfillment, no exceptions will be made.

Returns

Volara does not accept returns for any reason, including, but not limited to:

• Buyer changed their mind

• Ordered the wrong size

• Ordered the wrong color

• No longer wants the item

• Found it cheaper elsewhere

• Expected delivery sooner

• Gift no longer needed

• Purchased by mistake

• Personal preference

• Failure to read the product description

Returns sent without written authorization will be refused or discarded without refund.

Refunds

Refunds will not be issued for:

• Shipping delays

• Carrier delays

• Customs delays

• Weather delays

• High shipping volume

• Packages marked "Delivered" by the carrier

• Refused deliveries

• Unclaimed packages

• Incorrect shipping addresses entered by the customer

• Failure to monitor tracking information

• Failure to pick up a package from the carrier

• Dissatisfaction based on personal preference

• Minor variations in color caused by screen settings or lighting

• Minor manufacturing variations that do not affect normal use

• Sale items or promotional purchases

Size Responsibility

Customers are solely responsible for selecting the correct size.

Sizing charts are provided whenever available. Ordering the incorrect size does not qualify for a return, exchange, or refund.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, you must contact us within 7 days of delivery.

Your request must include:

• Your order number

• Clear photos of the item

• Photos of the packaging

• A description of the issue

Failure to provide sufficient evidence may result in the claim being denied.

Volara reserves the right to determine whether a replacement, store credit, partial refund, or other resolution is appropriate.

Lost Packages

Packages are not considered lost until the shipping carrier confirms they are officially lost.

Carrier investigations may take several weeks. No replacement or refund will be issued until the investigation has concluded.

Chargebacks

Customers agree to contact Volara before initiating a chargeback.

Fraudulent or abusive chargebacks may be disputed using all available evidence, including but not limited to:

• Order confirmations

• Tracking information

• Delivery confirmation

• Carrier records

• Customer communications

• Device and fraud verification data

• Payment authorization records

Volara reserves all legal rights in responding to fraudulent payment disputes.

Refused Deliveries

If a customer refuses delivery or abandons a shipment, any shipping charges, return shipping costs, customs fees, or carrier fees incurred by Volara may be deducted from any amount that may otherwise be refundable under applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, Volara shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the purchase, shipment, delivery, delay, or use of any product.

Policy Changes

Volara reserves the right to update or modify this Return & Refund Policy at any time without prior notice. The version published on our website at the time of purchase shall govern that order.

Contact Us

If you believe your order qualifies under this policy, please contact our support team with your order number and all supporting documentation before taking any further action.